CP's SIM service sees increased demand

CP – Comboios de Portugal's Integrated Mobility Service (SIM), dedicated to supporting customers with specific needs, received 4,657 requests in 2024, representing a 27% increase over the previous year.

This increase reflects the positive impact of the various initiatives implemented to improve travel conditions for passengers with reduced mobility and the commitment of the teams on the ground, who ensure the quality of the service.

Of particular note is the role of the Lisbon and Porto Operational Centres and the work carried out by the ticket inspectors and ticket office staff, who are fundamental in operating the service and providing direct support to these passengers.

SIM provides support in planning the journey, with information on accessibility to trains and stations, specific commercial conditions and personalised assistance during boarding, travel and disembarking. This service can be requested through the CP Customer Support Line or the digital form available on the company's website, channels that also play an essential role in providing clear, accessible information.

It is also important to highlight the work of the ticket inspectors, who are responsible for operating ramps and directly assisting customers during boarding, disembarking, and their journey on board. In turn, ticket office staff, especially at stations with portable boarding equipment, play a key role in coordinating requests and ensuring the necessary assistance, especially when the rolling stock does not have built-in ramps.

These results reflect the collective commitment of CP teams to promoting increasingly inclusive mobility, reaffirming the company's commitment to accessibility and equal opportunities in access to rail transport.

Find out more about the SIM Service here.